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Question:

Explain the significance of the Consumer Protection Act, 2019. How is it different from the 1986 Act?

Answer:

The Consumer Protection Act, 2019 was enacted to provide more robust protection to consumers, addressing the growing complexity of the market, especially in e-commerce. The key features include the establishment of the Central Consumer Protection Authority (CCPA) to regulate unfair trade practices, and the introduction of product liability—holding manufacturers accountable for defective products. The 2019 Act also enables the filing of complaints electronically and expands the jurisdiction of consumer courts, allowing consumers to file complaints at their place of residence rather than the seller’s location. This makes redressal mechanisms more accessible. Moreover, the 2019 Act includes provisions for mediation, providing an alternative dispute resolution mechanism that is quicker and less expensive compared to formal litigation, a feature absent in the 1986 Act.


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