Question:
Explain the process of controlling with its steps.
Answer:
The controlling process consists of the following steps:
- Setting standards: Establishing measurable performance standards in quantitative and qualitative terms, such as costs, time, and output.
- Measurement of actual performance: Monitoring and measuring actual performance using various control techniques such as financial reports, audits, and performance reviews.
- Comparison of actual performance with standards: Comparing the actual performance with set standards to identify deviations. If performance meets or exceeds standards, no corrective action is required.
- Analyzing deviations: If deviations exist, it's essential to analyze their causes. Tools like management by exception help focus only on significant deviations.
- Taking corrective action: Corrective actions are taken to align the actual performance with expected standards. This may involve revising plans or making strategic changes in resource allocation.
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