SELECT * FROM question_mgmt as q WHERE id=10867 AND status=1 SELECT id,question_no,question,chapter FROM question_mgmt as q WHERE courseId=3 AND subId=20 AND chapterId=591 and ex_no='4' AND status=1 ORDER BY CAST(question_no AS UNSIGNED)

Question:

Examine the relevance of Taylor’s scientific management principles in the service sector.

Answer:

While Taylor’s principles were primarily designed for manufacturing industries, they also hold relevance in the service sector. For instance, the principle of 'Science, Not Rule of Thumb' can be applied in areas such as customer service, where processes like handling customer queries can be standardized to improve response times and service quality. Similarly, ‘Development of Workers to Their Fullest Potential’ encourages continual employee training, a key factor in industries like healthcare, hospitality, and IT. However, the service sector requires a more flexible approach to adapt to rapidly changing customer needs, which Taylor’s somewhat rigid framework may not fully address.


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  • Answered by Ekta Mehta
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