Explain the significance of the Consumer | Class 12 Business Studies Chapter Consumer Protection, Consumer Protection NCERT Solutions

Question:

Explain the significance of the Consumer Protection Act, 2019. How is it different from the 1986 Act?

Answer:

The Consumer Protection Act, 2019 was enacted to provide more robust protection to consumers, addressing the growing complexity of the market, especially in e-commerce. The key features include the establishment of the Central Consumer Protection Authority (CCPA) to regulate unfair trade practices, and the introduction of product liability—holding manufacturers accountable for defective products. The 2019 Act also enables the filing of complaints electronically and expands the jurisdiction of consumer courts, allowing consumers to file complaints at their place of residence rather than the seller’s location. This makes redressal mechanisms more accessible. Moreover, the 2019 Act includes provisions for mediation, providing an alternative dispute resolution mechanism that is quicker and less expensive compared to formal litigation, a feature absent in the 1986 Act.


Study Tips for Answering NCERT Questions:

NCERT questions are designed to test your understanding of the concepts and theories discussed in the chapter. Here are some tips to help you answer NCERT questions effectively:

  • Read the question carefully and focus on the core concept being asked.
  • Reference examples and data from the chapter when answering questions about Consumer Protection.
  • Review previous year question papers to get an idea of how such questions may be framed in exams.
  • Practice answering questions within the time limit to improve your speed and accuracy.
  • Discuss your answers with your teachers or peers to get feedback and improve your understanding.

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Welcome to the NCERT Solutions for Class 12 Business Studies - Chapter . This page offers a step-by-step solution to the specific question from Extra Questions, Question 8: Explain the significance of the Consumer Protection Act, 2019. How is it different from the 1986 Act....