Question:
What are the characteristics of services?
Answer:
Services have the following features:
- Intangibility: They cannot be touched or stored.
- Inseparability: They are produced and consumed simultaneously.
- Perishability: They cannot be stored for future use.
- Inconsistency: Services vary in quality based on the provider and situation.
- Involvement: Customers must participate in the service delivery process.
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Popular questions of class 11 Business Studies
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